If you have any questions about an order or want more information, the BEST AND QUICKEST way to get a hold of us is to send an email to orders@orgonecrystals.com. We will do our best to get back to you within 24 hours via email. If you have not heard back on an order in progress it is because we have no news - the items is most likely being made and as soon as it ships you will receive an email with tracking.